Message Hub - Mobile App

  • Updated

Overview

Mobile phones are critical for conducting business on-the-go. Businesses expect a text messaging platform to alert them on their phones when a new text message arrives from a customer. Each conversation is important and they need to stay on top of new messages. Voxie currently supports a mobile browser view of Message Hub, but this is limited in ability to alert on the user's phone for new inbound messages.

To meet this need, Voxie has built a Mobile App which can give customers real-time notification alerts on their phones when new inbound messages arrive. The Voxie Mobile App helps users:

  • Get alerts when a new inbound message arrives from their contacts
  • Quickly respond to messages
  • Switch teams (for multi-team users)

Mobile App.jpg

Voxie Mobile App

Installing the Message Hub - Mobile App:

  1. Go to your iPhone App Store or Android Playstore

  2. Search for “Voxie Message Hub” or “Voxie”

  3. Select the Message Hub by Voxie Messenger app

  4. Select GET, and wait till it’s downloaded

  5. Once your app is downloaded, open the app and start the login process

  6. The new minimum required versions of Android is 11, and of iOS is 15.1

Login

The login into Voxie Mobile App (Message Hub Lite) is exactly as you login into the Voxie Desktop App.

  1. Enter your Email
  2. Enter your Password
    • In case you have 2 Factor Authentication Enabled, then get your code as you are logging in
  3. Make sure you enable your Notifications to proceed, you can turn them off after if you need to.

🔒 If you forgot your password you can click on it and you’ll be following the Password Recovery process, and email will be sent to your email associated with your Voxie Account, with a link that will redirect you a reset password page.

Mobile App Navigation within Conversation List

As soon as you successfully login in to the App you’ll see the List of your latest conversations, sorted by most recent to least

Unread Messages will be shown with a blue label in the left indent as well as the New pill, if you swipe left you can mark threads as Read or Unread

Search, Sort and Filtering: You can search across your conversations by typing either the phone number or the name of the contact, and sort by Oldest First, Newest First or Unread.

💬 New Message Notification

  • When the Phone is Blocked

    If you allow the app to push notifications, this is how they are going to appear:

Start Conversation

Click in the right bottom corner “Start Conversation” button, a new screen will pop-up prompting for a phone number or a contact name to type, once done, you’ll be able to type the message content.

Messaging Functionality

Once you engaged in conversation with a contact, you can make full use of your phone power by:

  • Sending SMS
  • Emojis Support
  • Dictating Support
  • Snippets
  • Message Variables
  • Sending MMS Messages, leveraging the Images stored in your phone
  • Camera

Contact Profile

If you need to know more about the contact you are having the conversation with, you can go to the upper right corner of the conversation and click on the 👤 (Contact) icon.

In this section the Tags and Custom Attributes are shown back.

More Options

In the Right Upper corner of the app, you can see a Settings gear, when clicked, you’ll be able to:

  • Select Items: Select multiple threads to perform bulk actions,
  • Switch Teams: In the scenario your Voxie User belongs to multiple Accounts, then you can navigate across them.
  • Switch Groups: In the scenario your Voxie User belongs to multiple Groups, then you can navigate across them.
  • Settings → Log Out: When clicked it will automatically log you out of the app

📫 Enterprise Message Hub

Mobile App also supports Enterprise Message Hub, as soon as you access the app, you’ll encounter the 5 Enterprise Message Hub Inboxes:

  • Unassigned :The Unassigned inbox is where new, open conversations first appear and need to be assigned before a manual response can be typed. You can respond with a template to close the conversation or assign it to yourself by replying manually.
  • Open : The Open inbox shows all ongoing conversations, whether assigned to you or others. You can only respond to messages that are assigned to you, but you can view all active threads.
  • Me : The Me inbox contains conversations currently assigned to you. It's your personal workspace for replying to and managing active chats.
  • Closed: The Closed inbox includes all conversations that have been marked as finished, regardless of who handled them. If a contact replies to a closed thread, it will reopen in the Unassigned inbox.
  • All: The All inbox gives you access to every conversation—open, closed, or unassigned. It's the best place to search, filter, and manage conversations across all statuses.

👆🏼If you swipe left, you’ll have the options of Read or Unread the Thread or Assign the thread to you or any other user.

Once you’ve open the Conversation and perform your messages or tasks, you can close the Thread