Contact Custom Attributes

  • Updated

Contact Custom Attributes apply to individual contacts. These Custom Attributes contain specific identifying information about your contacts, such as their birthday or last purchase dates. The Contact Custom Attributes can be used in Segments to target or group a certain audience with similar interests for Campaigns and in messages directly to personalize the message to an individual contact.

Viewing Contact Custom Attributes

You can view ALL used Contact’s Custom Attributes in the Contacts section of Voxie.

🛎️ Contact Custom Attributes will show up as long as a single Contact is marked with it.

 

You can view individual Contact Custom Attributes in the Contacts section of Voxie.

  • While logged into your Voxie team, click on Contacts and select All Contacts.
  • When you find the specific Contact you are looking for, click the Actions dropdown menu and click View.

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  • On the left side of the screen, click to view the Custom Attributes section of the contact's profile.

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  • You will see all the Contact Custom Attributes for the contact listed here.
    • You can also see when the Contact Custom Attribute was created and last updated.

Updating Contact Custom Attributes

To add or update Contact Custom Attributes for a larger group of contacts, you can do that by importing a new file into Voxie. However, to update a custom attribute for one contact at a time, follow these steps:

  • While logged into your Voxie team, click on Contacts and select All Contacts.
  • When you find the specific Contact you are looking for, click the Actions drop-down menu and click Edit.

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  • Under the Custom Attributes section, you will see that contact’s Custom Attributes.
  • You can edit Contact Custom Attributes by clicking in the boxes and typing.
  • You can delete a Contact Custom Attributes by clicking on the trash can icon next to it.
    • Deleting a Contact Custom Attribute is permanent. Be careful and double-check that you have selected the correct custom attribute that you want to delete, AND that you don't have messages scheduled to send to that contact using the information in that custom attribute.

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  • After you are done editing the Contact Custom Attribute, click Update Contact in the bottom right corner.

Note that when you edit or delete a Contact Custom Attribute, it can change what Segment the contact might be in. Be sure to check how the Segment is set up to see if the Contact will be removed or added.

Updating Multiple Contact Custom Attributes

If you are updating multiple Contact Custom Attributes, you can save time and change the attributes by importing a new file. in the Import, be sure to include the contact phone numbers and the Contact Custom Attribute you want to be updated. You can read more about how to Import a file to Voxie in this article.

Using Custom Attributes in Messages

Team and Contact Custom Attributes can be used in Campaigns or Templates through Message Variables.

Let’s look at an example of using several custom attributes to build a personalized Campaign message. In the example, we are going to use the contact’s first name, the manager’s name, and the location’s name.

  • While on the Create Campaign Message page, click into the Body box.
  • Type what you want your message to read, optionally using placeholders where you will insert Custom Attributes as Message Variables:

  • Highlight or place your cursor where you want to insert the Message Variable
  • Click on the blue âž• icon and then 📦 Variables

  • You will see a new window pop-up with your Message Variables available to insert. Note that the variables/custom attributes are categorized by whether they are Team or Contact custom attributes or other types.

  • Once you click on the Message Variable you'd like to add (displayed as the Key of that Custom Attribute), you will see syntax indicating the Message Variable type, as well as the specific variable inserted, between two curly brackets (e.g., {{contact=>custom_attributes=>birthday}}. Do not modify this syntax.
  • Repeat the process until all Custom Attributes have been filed.

Once you have written the message body of your text and added in your Message Variables, use the Send Test button to send a message to a Text contact (we recommend it’s your number) to validate that Variables are rendering correctly.