An Automation in Voxie is an automated action that can be triggered for a variety of reasons. You can set up an After-Hours Automation to let customers who text in know they will receive an answer when the business re-opens.

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Why an After-Hours automation can be helpful

How to set up an After-Hours Automation

 

Why an After-Hours automation can be helpful

After-Hours automations can be helpful and enhance customer experience. If a customer texts in a question after the business has closed for the day, it will let the customer know when they should receive an answer. If your office is closed for a holiday and vacation, this is a great way to inform your customers their question or request will be answered when the office reopens. 

How to set up an After-Hours Automation

Please follow these instructions to set up an After-Hours Automation:

• Log into Voxie and Click Automation -> Event-Based Rules on the top of the screen
• Click the green New Automation Rule button on the right-hand side
• For Rule Name, please name the Automation something easy to remember. Voxie recommends After Hours Automation
• For the Trigger Event, please select New Inbound Message

• Under Attribute Name, select Current Time
• Once Current Time is selected, more options will appear

• For each day of the week, you can adjust the day and the times to reflect when the office is not open

**Example: If your office is open from 9 am to 5 pm on Monday through Fridays, this is how to set up the automation for outside of those hours

• At the bottom, be sure to select your time zone
• After the times are set, click the green Action button
• On the next page is where you will set the out of office text that will be sent back to the customer
• Under Automated Action, select Respond to a Message
• Type in the Message you want to be sent

Ex: Here is the Voxie recommended response:

Thanks for reaching out. We’re presently closed. We’ll get back to you as soon as we open!

• After you are satisfied with how the message looks, click the Action is Live button to turn it green. This sets the automation live
• After the automation has been activated, Click the blue Create Automation Rule button in the bottom right-hand corner